What it does
Collision software runs the dealer body shop. It covers estimating, repair planning, parts ordering, production scheduling and customer updates. Most shops work with insurer programs that set their own estimating and photo requirements.
Repairs are getting more complex. Advanced driver assistance systems need calibration after many repairs, and OEM repair procedures must be followed for safety and certification. Tools that bring OEM procedures and calibration steps into the repair plan help avoid comebacks and liability.
Cycle time drives customer satisfaction and insurer relationships. Look for production boards that show where each vehicle stands, parts status and texted updates that keep customers from calling the shop.
Who in the store uses it
- Body shop managers: manage production and insurer relationships.
- Estimators: write and supplement estimates.
- Technicians and painters: follow repair plans and record work.
- Parts staff: order and track collision parts.
- Customers: receive status updates.
What it connects to
- Insurer estimating platforms
- DMS (repair orders and accounting)
- Parts software and OEM parts ordering
- OEM repair procedures and calibration data
- Texting and payment tools
- Loaner and rental software
Collision products in the index
See all 16
What to ask vendors
- Which insurer programs and estimating systems do you support?
- How do OEM repair procedures and ADAS calibrations appear in the repair plan?
- Does work write back to our DMS for accounting?
- How do you track parts status by job?
- How are customers updated, and can they pay by text?
- What reporting shows cycle time and touch time?
- Does the tool support OEM collision certification requirements?
- What are the cost and contract term?
Signs it's time to switch
- Staff track production on a whiteboard.
- Calibrations are missed or not documented.
- Customers call often to ask about status.
- Estimates and repair orders are entered twice.
- Cycle time is rising and you can't see why.
Related categories
Something out of date? Suggest an edit and an editor reviews it within 48 hours.