What it does
Warranty claim tools and services help dealerships get paid for warranty work. They review repair orders before submission, check that op codes, story lines and documents meet OEM rules, and track rejected claims. Some firms also file retail warranty reimbursement requests.
Most states have laws that require manufacturers to pay dealers their retail labor rate and parts markup on warranty work. Filing a request means pulling a sample of customer-pay repair orders and following each state's process. Done well, it can raise warranty income for years.
Chargebacks from OEM audits can wipe out months of claims. Clean documentation is the best defense. Look for tools that flag missing items before a claim is sent, and services that explain fees clearly, since many work on a share of recovered money.
Who in the store uses it
- Warranty administrators: prepare, submit and track claims.
- Service managers and advisors: write complete repair orders.
- Technicians: record clear cause and correction notes.
- Controllers and fixed ops directors: watch warranty income and chargebacks.
What it connects to
- DMS (repair orders and op codes)
- OEM warranty submission systems
- Service communication and MPI tools (photos and documentation)
- Loaner and rental software (loaner reimbursement)
- Accounting
Warranty claims products in the index
See all 4
What to ask vendors
- How do you check claims before they are submitted?
- Which OEMs and states do you support?
- How do you handle rejected claims and chargebacks?
- Do you file retail labor rate and parts markup requests, and how long do they take?
- How are your fees calculated, and for how long?
- What data do you pull from our DMS?
- Can we see claim status and rejection reasons in one place?
- What happens if an OEM disputes a request you filed?
Signs it's time to switch
- Claims are often rejected for avoidable reasons.
- Chargebacks after audits are growing.
- You've never filed for retail warranty reimbursement.
- Claim status lives in one person's head.
- Fees in your agreement with a claims service are unclear.
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