Dealer software

AI voice and chat agents for dealer service scheduling, front-desk call routing, sales inquiries and outbound reminders.

• Voice, BDC and sales agents
• Chat and messaging
• +1

Live chat and messaging for car dealers, offered as software, fully managed human agents or co-managed overflow coverage.

• Chat and messaging
• Service scheduling

AI tools for dealers that acknowledge leads around the clock, translate chats, summarize conversations, re-engage past leads and score intent.

• Voice, BDC and sales agents
• Lifecycle and equity mining
• +1

Online service scheduling for dealer service departments from Affinitiv, with capacity controls, service recommendations and a customer portal.

• Service scheduling
• Aftersales marketing
• +1

Two-way customer texting and internal team chat for dealer service departments, with click-to-call and attachments.

• Chat and messaging
• Service communication and MPI

Electronic multipoint inspection and tracking for dealer service departments from Affinitiv.

• Service communication and MPI

Mobile and desktop service lane check-in and write-up tool to greet customers, spot extra repairs and get approvals before work starts.

• Service communication and MPI
• Service scheduling

Technician inspection video recording on phones, tablets or wearables, sent to service customers as cloud video summaries.

• Service communication and MPI

Web-based fixed ops reporting for dealers combining DMS and OEM data on parts, service, accessories and wholesale parts performance.

• Attribution and analytics
• Parts

Call center platform for dealer BDCs that routes calls between AI agents and staff, with an AI Sentinel agent that reviews every call.

• Call tracking
• Voice, BDC and sales agents

Invoca AI SMS agent that texts with shoppers who call or inquire, answers questions and moves them toward an appointment.

• Chat and messaging
• Voice, BDC and sales agents

Generative engine optimization service that works to improve how dealerships show up in AI search and LLM answers.

• AI search visibility

Invoca AI voice agent that answers and routes inbound calls for sales and service, used by automotive brands and dealers.

• Voice, BDC and sales agents
• Call tracking

Equity mining tool that scores DMS and service data to flag customers in a position to upgrade, with alerts for sales and BDC staff.

• Lifecycle and equity mining
• CRM
• +1

Reunion Marketing's dealer reporting platform tracking SEO keyword visibility, AI search visibility and paid ad results in one place.

• Attribution and analytics
• Digital advertising

AI monitor that watches a dealer's ad, analytics, CRM, call tracking and inventory data, acts on problems and emails summaries.

• Attribution and analytics
• Digital advertising

Attribution platform that reconciles conversions, including phone calls, across ad networks; used for Ai Media Group and AiMotorSports dealer clients.

• Attribution and analytics
• Call tracking

Solera's collision estimating and claims brand, including Qapter AI photo-based estimates, mainly for insurers and repairers.

• Collision

Force Marketing's customer data platform for dealer groups, scoring buying propensity and tying sales and service ad spend to results.

• CDP and data platforms
• Digital advertising
• +1

AI assistants for loyalty, service and lead follow-up that prioritize which dealership customers to contact.

• Voice, BDC and sales agents
• Lifecycle and equity mining

Customer experience management CRM for dealers that tracks sales and service customers and prioritizes follow-up tasks.

• CRM
• Lifecycle and equity mining

Showroom deal structuring tool that picks up online deals and lets salespeople present real lender payments and menus to customers.

• Desking
• Digital retailing and payments

Dealer analytics platform with an AI assistant (AiDA) that connects CRM, DMS, ad and inventory data and diagnoses performance changes.

• Attribution and analytics
• CDP and data platforms

Website, CRM and inventory platform for independent dealers, bundling SEO, texting, 360 video and syndication to 175+ partners.

• Website platforms
• CRM
• +1