Dealer software

AI voice and chat agents for dealer service scheduling, front-desk call routing, sales inquiries and outbound reminders.

• Voice, BDC and sales agents
• Chat and messaging
• +1

Reynolds service department suite with mobile write-up, inspections and eApproval so customers can approve recommended work remotely.

• Service communication and MPI
• Service scheduling

Edmunds audience-based advertising for automakers and dealers across Edmunds.com and off-site channels.

• Media platforms
• Digital advertising

Online service scheduling for dealer service departments from Affinitiv, with capacity controls, service recommendations and a customer portal.

• Service scheduling
• Aftersales marketing
• +1

Two-way customer texting and internal team chat for dealer service departments, with click-to-call and attachments.

• Chat and messaging
• Service communication and MPI

Electronic multipoint inspection and tracking for dealer service departments from Affinitiv.

• Service communication and MPI

Mobile and desktop service lane check-in and write-up tool to greet customers, spot extra repairs and get approvals before work starts.

• Service communication and MPI
• Service scheduling

Technician inspection video recording on phones, tablets or wearables, sent to service customers as cloud video summaries.

• Service communication and MPI

Call center platform for dealer BDCs that routes calls between AI agents and staff, with an AI Sentinel agent that reviews every call.

• Call tracking
• Voice, BDC and sales agents

Generative engine optimization service that works to improve how dealerships show up in AI search and LLM answers.

• AI search visibility

Amazon's advertising business, reaching auto shoppers through Amazon DSP, Prime Video and Fire TV streaming ads and Amazon shopping signals.

• Media platforms
• Digital advertising

Through-channel marketing platform for automakers and their dealers, with OEM dealer portals, co-op fund management and on-brand local campaigns.

• OEM program administrators
• Digital advertising
• +1

AI online service scheduler that overlays a dealer website and books service visits directly into the DMS without advisor contact.

• Service scheduling

Feed-based vehicle inventory ads on Bing search, Bing image search and the Microsoft Audience Network.

• Media platforms
• Inventory ads

Dealer management system for low- to mid-volume franchised and independent dealers covering accounting, sales, service, parts and CRM.

• DMS
• Desking
• +1

Customer review request and management tool for dealerships.

• Reviews and social

AI agent add-on to ProMax Complete that answers internet leads by text and email around the clock and books appointments.

• Chat and messaging
• Voice, BDC and sales agents

Outsourced sales BDC for dealers handling lead response, follow-up, appointment setting and campaigns with live agents.

• Voice, BDC and sales agents
• CRM

Outsourced service BDC that answers service calls, books appointments and runs service campaigns for dealerships.

• Service scheduling
• Voice, BDC and sales agents

Branded AI voice agent that answers dealership service calls, works out what the caller needs and books appointments on the spot.

• Voice, BDC and sales agents
• Aftersales marketing
• +1

AI service advisor that answers dealership service calls and books appointments directly into Gratis techWALL.

• Voice, BDC and sales agents
• Service scheduling

24/7 AI voice agent for dealer service departments that answers calls and books, reschedules and upsells appointments in the live scheduler.

• Voice, BDC and sales agents
• Service scheduling

Outsourced inbound and outbound dealer call handling by the Vicimus BDC team.

• Voice, BDC and sales agents

Finds open recalls and declined maintenance, automates customer outreach and books mobile service appointments without BDC effort.

• Aftersales marketing
• Service scheduling