Dealer software

Fixed-ops platform for dealer service departments: scheduling, digital check-in, multipoint inspections, texting, payments and shuttle dispatch.

• Service communication and MPI
• Service scheduling
• +1

Video multipoint inspection for dealer technicians, with customer approval of recommended work by text.

• Service communication and MPI

Loaner and courtesy vehicle management for dealer service departments with digital agreements and fleet tracking.

• Loaner and rental

Service support package for dealers and OEMs covering online booking, quoting, vehicle health checks and quality control.

• Service scheduling
• Service communication and MPI

Post-visit survey tool for dealer service departments that tracks customer satisfaction and alerts staff to poor experiences.

• Reviews and social
• Service communication and MPI

Program manager for OEM-sponsored dealer digital marketing programs, with lead management, inventory syndication and performance dashboards.

• OEM program administrators
• Attribution and analytics

Lightweight CRM from SurgeMetrix for dealers to track leads and sales funnel stages.

• CRM

Infomedia eCommerce platform that runs OEM parts and accessories online stores for dealers and OEM programs.

• Parts
• Website platforms

Service department texting with video inspections, mobile payments, declined service follow-up and DMS write-back.

• Service communication and MPI
• Chat and messaging

Computer-vision software using a dealer's existing cameras to track service and express lane activity, flag acquisition chances and alert managers.

• Attribution and analytics
• Service communication and MPI

Online wholesale auction where franchised and independent dealers buy and sell used vehicles by live bid, autobid, buy now or offer.

• Auctions

Automated deal structuring tool for desk managers that compares credit-qualified loan and lease options to find the most profitable payment.

• Desking
• Digital retailing and payments

Virtual maintenance advisor for dealer service lanes with OEM menus, VIN-specific recommendations, MPI and DMS reporting.

• Service communication and MPI
• Attribution and analytics

Centralized dealership texting for staff with manager oversight, picture sharing and multi-device access.

• Chat and messaging
• Service communication and MPI

Strolid's AI voice agent that handles lead follow-up and inbound service calls for dealers as part of its BDC programs.

• Voice, BDC and sales agents
• Service scheduling

Dealer CRM with lead management, desking and DMS integration, sharing one customer record with Space Auto's website and digital retail.

• CRM
• Desking

Online deal building for dealer websites tied directly to in-store desking and the CRM, so shopper deals carry into the showroom.

• Digital retailing and payments
• Desking

Service BDC workspace that merges DMS, CRM and scheduler data into prioritized outreach and scheduling for dealer agents.

• Voice, BDC and sales agents
• Service scheduling

Local TV, streaming TV and digital advertising for dealers, targeted with Spectrum household data and measured with TV attribution.

• Media platforms
• OEM program administrators

Pickup and delivery software for dealer service that schedules, dispatches and tracks porters, with branded customer tracking links.

• Service scheduling
• Loaner and rental

Service CRM that texts and calls customers at each repair order step, with scheduling, digital MPI and reminders.

• Service communication and MPI
• Service scheduling

Dealer software that gives market-specific customer-pay pricing insight to support warranty reimbursement rates.

• Warranty claims
• Parts
• +1

Conversational AI receptionist for dealerships that answers inbound calls 24/7 and routes callers to the right department.

• Voice, BDC and sales agents
• Lifecycle and equity mining
• +1

AI phone assistant that answers dealership service calls around the clock and books appointments into the scheduler or DMS.

• Service scheduling
• Voice, BDC and sales agents