Dealer software

Service and parts exception reporting with advisor and tech performance, open RO tracking, declined services and VIN history.

• Attribution and analytics
• Service communication and MPI
• +1

Service department payments for dealers with in-lane card processing, mobile pay, merchant services and reconciliation reporting.

• Digital retailing and payments
• Service communication and MPI

AI-guided repair order write-ups that produce detailed RO stories for dealer technicians to support warranty approval.

• Service communication and MPI

Wholesale parts sales tracking and reporting for dealer parts departments.

• Parts
• Attribution and analytics

AI call tracking for dealers with real-time call transcription, alerts and automated call scoring, from Volie.

• Call tracking
• Attribution and analytics

Dealer reporting dashboard comparing marketing performance with local market trends, competitor rankings and model demand.

• Attribution and analytics

Dealer-owned data platform unifying DMS, CRM, F&I, service, inventory and ad data with plain-English AI Q&A.

• CDP and data platforms
• Attribution and analytics

Shuttle fleet management and dispatching for dealership service customers, sold as an add-on to the Connexion platform.

• Loaner and rental

Service-lane platform with technician video, two-way texting, MPI, estimates and payments, integrated with the dealer DMS.

• Service communication and MPI
• Digital retailing and payments
• +1

Menu pricing and repair quote tool that produces accurate service quotes for dealer service departments.

• Service communication and MPI

Recall outreach, contact center and retention program that brings open-recall owners into dealer service departments.

• Aftersales marketing
• Audience data
• +1

Feedback and reputation tool that alerts managers to unhappy customers and drives 5-star reviews for dealers and service businesses.

• Reviews and social

Finds open-recall vehicles across a dealer's market, including fleets and cars outside the DMS, and texts owners to book recall appointments.

• Aftersales marketing
• Lifecycle and equity mining
• +1

Scans a dealer's upcoming service appointments for open recalls, checks parts and texts customers to add recall work to the visit.

• Service communication and MPI
• Aftersales marketing

AI receptionist for dealerships that answers every call, routes sales and service callers and books service appointments.

• Voice, BDC and sales agents
• Aftersales marketing
• +1

Customer experience survey and feedback platform from Authenticom with SMS and email surveys, NPS/CSAT dashboards, alerts and social listening.

• Reviews and social
• Attribution and analytics

Mobile service and valet operations platform for dealers with AI scheduling, tech and valet apps, and service-drive appraisal leads.

• Service scheduling
• Loaner and rental
• +1

Cloud rental management software with a dealership loaner module for booking, contracts, GPS tracking and fleet reporting.

• Loaner and rental

OEC platform where independent repair shops order OEM mechanical parts from franchised dealers with VIN-level lookup.

• Parts

Reputation and customer experience platform covering reviews, listings, surveys, social and AI insights for dealerships, groups and OEMs.

• Reviews and social
• AI search visibility

Managed review and social media response service for dealers where Widewail staff write replies to every review and comment.

• Reviews and social

Dealer analytics and reporting on new and used inventory and F&I performance.

• Attribution and analytics
• Inventory management and pricing

Turnkey service that builds and submits warranty parts markup and labor rate increase requests to manufacturers.

• Warranty claims
• Parts
• +1

Web-based reporting and management tool for dealership managers with mobile access to daily performance data.

• Attribution and analytics