Dealer software

Dealer-owned data platform unifying DMS, CRM, F&I, service, inventory and ad data with plain-English AI Q&A.

• CDP and data platforms
• Attribution and analytics

Soft-pull prequalification for dealer websites and in-store devices that returns credit data without affecting the shopper's credit file.

• Credit and lending platforms
• Digital retailing and payments

Soft-pull prescreen of dealer customer and prospect lists to find credit-qualified buyers for firm offers and lead generation.

• Lifecycle and equity mining
• Audience data
• +1

Service-lane platform with technician video, two-way texting, MPI, estimates and payments, integrated with the dealer DMS.

• Service communication and MPI
• Digital retailing and payments
• +1

Automated internet-lead quoting for dealers that builds price quotes from store pricing rules, with auto-send or manager approval.

• Chat and messaging
• CRM

CRM-native lead response tool that sends dealer shoppers interactive, branded vehicle quotes and tracks engagement.

• Chat and messaging
• CRM

Recall outreach, contact center and retention program that brings open-recall owners into dealer service departments.

• Aftersales marketing
• Audience data
• +1

JMG Marketing data-driven direct mail programs: RE:NEW for lease retention and RE:PAIR for service retention and win-back.

• Direct mail
• Lifecycle and equity mining
• +1

Feedback and reputation tool that alerts managers to unhappy customers and drives 5-star reviews for dealers and service businesses.

• Reviews and social

Recall outreach campaigns for dealers using ownership data to reach affected owners by email and direct mail, with VIN-level reporting.

• Aftersales marketing
• Direct mail

Dealer-branded recall campaign program that finds open recalls in DMS data and runs multi-channel outreach to completion.

• Aftersales marketing
• Direct mail

Finds open-recall vehicles across a dealer's market, including fleets and cars outside the DMS, and texts owners to book recall appointments.

• Aftersales marketing
• Lifecycle and equity mining
• +1

Scans a dealer's upcoming service appointments for open recalls, checks parts and texts customers to add recall work to the visit.

• Service communication and MPI
• Aftersales marketing

Web-based recall management platform for dealers that targets owners with open recalls through direct mail and email.

• Aftersales marketing
• Direct mail

Identity resolution that identifies lost dealer website shoppers and remarkets to them across digital channels.

• Audience data
• Digital advertising

AI receptionist for dealerships that answers every call, routes sales and service callers and books service appointments.

• Voice, BDC and sales agents
• Aftersales marketing
• +1

Customer data hygiene for dealers that dedupes DMS and CRM records, appends and verifies contacts, applies NCOA moves and screens DNC lists.

• CDP and data platforms
• Audience data

Customer experience survey and feedback platform from Authenticom with SMS and email surveys, NPS/CSAT dashboards, alerts and social listening.

• Reviews and social
• Attribution and analytics

Custom dealer website platform on proprietary lightweight software, with SEO, paid search management and a daily 88-point site inspection.

• Website platforms
• AI search visibility
• +1

Lets dealer F&I managers present products and close deals with customers who are not in the store.

• F&I menu and products
• Digital retailing and payments

Reputation and customer experience platform covering reviews, listings, surveys, social and AI insights for dealerships, groups and OEMs.

• Reviews and social
• AI search visibility

Managed review and social media response service for dealers where Widewail staff write replies to every review and comment.

• Reviews and social

Automated lead response that sends shoppers multi-vehicle price quotes within seconds of an inquiry, part of DAS Technology's Convert suite.

• Chat and messaging

Market Scan payment calculation and pricing data combining OEM incentives, lender programs and local fees, used by dealers and their software vendors.

• Desking
• Digital retailing and payments
• +1