Dealer software

Labor and parts pricing intelligence for dealer service departments that sets customer-pay rates by demand to lift effective labor rate.

• Parts
• Attribution and analytics

All-in-one dealer CRM and DMS with inventory, desking, F&I menus, parts and service, for auto, RV, powersports and marine stores.

• CRM
• DMS
• +2

Service and parts exception reporting with advisor and tech performance, open RO tracking, declined services and VIN history.

• Attribution and analytics
• Service communication and MPI
• +1

Dealer CRM with desking, credit reports, compliance, ID and fraud checks, websites and inventory, plus BDC AI for automated lead response.

• CRM
• Desking
• +2

Service department payments for dealers with in-lane card processing, mobile pay, merchant services and reconciliation reporting.

• Digital retailing and payments
• Service communication and MPI

AI-guided repair order write-ups that produce detailed RO stories for dealer technicians to support warranty approval.

• Service communication and MPI

Managed IT, 24/7 security monitoring, incident response and FTC Safeguards compliance support for dealerships.

• Cybersecurity and IT
• Regulatory compliance

Cox Automotive inventory management suite for used and new vehicle appraisal, pricing, sourcing, reconditioning and merchandising.

• Inventory management and pricing
• Vehicle acquisition and instant offers
• +1

Wholesale parts sales tracking and reporting for dealer parts departments.

• Parts
• Attribution and analytics

CloudX vendor contract pricing and spend optimization tool that checks dealership invoices against negotiated vendor pricing.

• Accounting

AI conversation agents for dealers that engage shoppers and customers by text and chat using PureCars customer data.

• Voice, BDC and sales agents
• Chat and messaging

Shuttle fleet management and dispatching for dealership service customers, sold as an add-on to the Connexion platform.

• Loaner and rental

Service-lane platform with technician video, two-way texting, MPI, estimates and payments, integrated with the dealer DMS.

• Service communication and MPI
• Digital retailing and payments
• +1

Dealer management system from Quorum for franchised dealers covering fixed ops, sales, accounting and payroll, with an AI voice agent.

• DMS
• Desking
• +1

Automated internet-lead quoting for dealers that builds price quotes from store pricing rules, with auto-send or manager approval.

• Chat and messaging
• CRM

Menu pricing and repair quote tool that produces accurate service quotes for dealer service departments.

• Service communication and MPI

CRM-native lead response tool that sends dealer shoppers interactive, branded vehicle quotes and tracks engagement.

• Chat and messaging
• CRM

Recall outreach, contact center and retention program that brings open-recall owners into dealer service departments.

• Aftersales marketing
• Audience data
• +1

Digital vehicle portfolio for used-car shoppers that shows build data and reconditioning work, formerly Velocity Engage.

• Inventory management and pricing
• Reconditioning

Reconditioning workflow software for franchised dealers that tracks used vehicles from appraisal through recon to frontline-ready.

• Reconditioning
• Window stickers
• +1

Dealer appraisal tool that uses an OBD-II scan to report diagnostic, emissions and mechanical condition plus OEM build and open recall data.

• Vehicle acquisition and instant offers
• Reconditioning

Finds open-recall vehicles across a dealer's market, including fleets and cars outside the DMS, and texts owners to book recall appointments.

• Aftersales marketing
• Lifecycle and equity mining
• +1

Scans a dealer's upcoming service appointments for open recalls, checks parts and texts customers to add recall work to the visit.

• Service communication and MPI
• Aftersales marketing

AI receptionist for dealerships that answers every call, routes sales and service callers and books service appointments.

• Voice, BDC and sales agents
• Aftersales marketing
• +1