Dealer software

Cox Automotive's dealership CRM, Connect CRM, using Cox shopper data to flag ready-to-buy customers and automate follow-up.

• CRM
• Lifecycle and equity mining

Telematics add-on for dealer loaner fleets with GPS tracking, geofencing, alerts and automated fuel and mileage billing.

• Loaner and rental

Dealer courtesy loaner and paid rental fleet software with digital contracts, ID and insurance checks, test drives and cost recovery.

• Loaner and rental

Omnichannel conquest and vehicle acquisition campaigns for dealers built on Force's CDP and third-party data.

• Audience data
• Digital advertising
• +1

AI agents that hold email, SMS and chat conversations with dealership sales, service and F&I prospects and update the CRM.

• Voice, BDC and sales agents
• Lifecycle and equity mining

Video multipoint inspections, repair updates and reminders that service advisors send to customers by text and email.

• Service communication and MPI

Dealer market data tool built on state vehicle registrations, with sales and registration reports, heat maps, dealer scorecards and EV sales data.

• Attribution and analytics
• Audience data

Dealership intelligence tool that unifies data from dealer systems to surface in-market shoppers and actionable sales ups, built with Fullpath.

• CDP and data platforms
• Lifecycle and equity mining

Mobile and remote service platform for dealers and OEMs with smart booking, AI routing, a technician app and automated customer updates.

• Service scheduling
• Service communication and MPI

Monthly analysis of dealer reviews and feedback with ranked recommendations, staff performance and competitor benchmarking.

• Attribution and analytics
• Reviews and social

Dealer-to-dealer OEM parts locator for buying, selling and managing parts across a dealer network.

• Parts

AI-powered vehicle condition and damage imaging for dealer service and recon lanes.

• Service communication and MPI
• Reconditioning

AI employee for car dealers handling sales and service calls and texts, booking appointments and running follow-up campaigns.

• Voice, BDC and sales agents
• Service scheduling

Dealer and OEM engagement platform with VIN-level inventory ads, AI lead response, hybrid AI and live chat, texting and equity and recall targeting.

• Digital advertising
• Lifecycle and equity mining
• +2

Service marketing for dealers with triggered email, SMS reminders, paid search, social ads, direct mail and quick online service scheduling.

• Aftersales marketing
• Service scheduling

voAIce encrypted two-way integration API for outside tools to read and write dealership data on its platform.

• CDP and data platforms

Dealer-issued store currency that replaces cash discounts and is redeemable only at the dealership, tracked in the cloud.

• Lifecycle and equity mining
• Aftersales marketing

DMS data extraction and delivery service for OEMs, direct marketing firms and dealer vendors, using OLLIE and SECUREconnect tools.

• CDP and data platforms
• Audience data

Dealer website and marketing provider using a shopper Digital ID to personalize sites and target ads, including Amazon advertising.

• Website platforms
• CDP and data platforms

Dealership payment processing across sales, service, parts and F&I with real-time DMS posting, surcharging and mobile payments.

• Digital retailing and payments
• Accounting

Scanner, touchscreen and cloud storage for dealer repair orders, deal jackets and invoices, with not-scanned reports from the DMS.

• Accounting
• Regulatory compliance

Managed dealer advertising from Dealer.com covering display and retargeting, paid search, video and social, with campaign analytics.

• Digital advertising
• Inventory ads
• +1

Dealer.com managed website, SEO and GEO, content and creative, and social and reputation management services for dealers.

• AI search visibility
• Website platforms
• +1

Automated multichannel sequences that re-engage cold and aged dealership leads.

• Lifecycle and equity mining
• Chat and messaging